At Accelera Academy, we strive to provide high-quality educational programs and a positive learning experience. This Refund & Cancellation Policy explains the conditions under which refunds and cancellations may be requested.
By enrolling in any course or service offered by Accelera Academy, you agree to this policy.
1. Course Enrollment & Payments
- All fees must be paid in full at the time of enrollment unless otherwise stated.
- Prices, payment terms, and course details are displayed on the website at the time of purchase.
- Accelera Academy reserves the right to update course pricing at any time.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds may be requested under the following conditions:
- A refund request is submitted within 7days of the purchase date
- The student has completed no more than 10% of the course content
- No certificates have been issued for the course
Refund requests submitted after the eligibility period will not be considered.
2.2 Non-Refundable Items
The following are non-refundable:
- Courses where more than the allowed percentage has been completed
- Downloadable digital materials
- Certificates, assessments, or examination fees
- Subscription fees already billed
- Promotional, discounted, or bundled purchases (unless stated otherwise)
3. Subscription Cancellation
If Accelera Academy offers subscription-based services:
- You may cancel your subscription at any time through your account dashboard or by contacting support.
- Cancellation will stop future billing but does not result in a refund for the current billing cycle.
- Access to subscription content will continue until the end of the paid period.
4. Course Cancellation by Accelera Academy
Accelera Academy reserves the right to:
- Modify course schedules or content
- Postpone or cancel courses due to low enrollment, instructor availability, or unforeseen circumstances
If a course is canceled by Accelera Academy:
- Students will receive a full refund or
- The option to transfer enrollment to another course
5. How to Request a Refund
To request a refund, please contact us with the following information:
- Full name
- Registered email address
- Course name
- Reason for the refund request
Email: info@acceleraacademy.com
Approved refunds will be processed within 7 days and returned to the original payment method.
6. Chargebacks & Payment Disputes
- We encourage students to contact us first to resolve any payment issues.
- Initiating a chargeback without contacting Accelera Academy may result in account suspension or termination.
- Any fees incurred due to chargebacks may be deducted from the refund amount.
7. No Guarantee of Results
Refunds are not granted based on:
- Dissatisfaction with course outcomes
- Lack of expected academic or career results
- Failure to complete the course
All courses are provided for educational purposes only.
8. Policy Changes
Accelera Academy reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on our website with an updated “Last Updated” date.
9. Contact Information
For questions regarding this policy, contact us at:
Accelera Academy
Email: info@acceleraacademy.com
Address: 1418, Block-A, Sammilani Park, Survey Park,
Santoshpur, Kolkata, West Bengal 700075